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var(--border);border-radius:var(--r-md);overflow:hidden;display:flex;flex-direction:column}.product-img{height:140px;background:repeating-linear-gradient(135deg,#f4f4f5,#f4f4f5 10px,#fafaf9 10px,#fafaf9 20px);display:grid;place-items:center;font-family:var(--mono);font-size:11px;color:var(--ink-3);border-bottom:1px solid var(--border)}.product-body{padding:12px;display:flex;flex-direction:column;gap:4px}.product-name{font-size:13px;font-weight:600}.product-price{font-size:14px;font-weight:700;color:var(--accent);font-family:var(--mono)}.product-meta{font-size:11.5px;color:var(--ink-3);font-family:var(--mono)}.analytics-grid{display:grid;grid-template-columns:2fr 1fr;gap:16px}.chart{height:220px;display:flex;align-items:flex-end;gap:4px;padding:16px 0 8px;border-bottom:1px solid var(--border);margin-bottom:12px}.chart-bar{flex:1;background:var(--accent-soft);border-radius:3px 3px 0 0;position:relative;min-height:4px;transition:all .2s}.chart-bar:hover{background:var(--accent)}.chart-bar .lbl{position:absolute;bottom:-22px;left:0;right:0;text-align:center;font-size:10.5px;color:var(--ink-3);font-family:var(--mono)}.legend-row{display:flex;align-items:center;justify-content:space-between;padding:8px 0;border-bottom:1px solid var(--border);font-size:12.5px}.legend-row:last-child{border-bottom:none}.legend-row .lbl{display:flex;align-items:center;gap:8px;color:var(--ink-2)}.legend-row .val{font-family:var(--mono);font-weight:600}.empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;color:var(--ink-3);font-size:13px;padding:40px;text-align:center}.empty .icon{width:32px;height:32px;opacity:.4;margin-bottom:4px}.divider{height:1px;background:var(--border);margin:12px 0}.toast{position:fixed;bottom:20px;left:50%;transform:translate(-50%);background:#18181b;color:#fff;padding:9px 16px;border-radius:var(--r);font-size:13px;box-shadow:var(--shadow-lg);z-index:1000;display:flex;align-items:center;gap:8px;animation:toast-in .2s ease-out}@keyframes toast-in{0%{opacity:0;transform:translate(-50%,8px)}to{opacity:1;transform:translate(-50%)}}.dropdown{position:absolute;background:#fff;border:1px solid var(--border);border-radius:var(--r-md);box-shadow:var(--shadow-lg);min-width:200px;overflow:hidden;z-index:100}.dropdown-item{padding:8px 12px;font-size:13px;display:flex;align-items:center;gap:8px;cursor:pointer;color:var(--ink)}.dropdown-item:hover{background:var(--panel-2)}.dropdown-item .icon{width:14px;height:14px;color:var(--ink-3)}.dropdown-divider{height:1px;background:var(--border);margin:4px 0}.scroll-thin::-webkit-scrollbar{width:8px;height:8px}.scroll-thin::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:4px}.scroll-thin::-webkit-scrollbar-thumb:hover{background:var(--ink-4)}.scroll-thin::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:5px;border:2px solid var(--bg)}::-webkit-scrollbar-thumb:hover{background:var(--ink-4)}::-webkit-scrollbar-track{background:transparent}.row{display:flex;align-items:center;gap:8px}.col{display:flex;flex-direction:column;gap:8px}.flex-1{flex:1}.muted{color:var(--ink-3)}.mono{font-family:var(--mono)}.assignee-pill{display:inline-flex;align-items:center;gap:6px;padding:3px 8px 3px 4px;border-radius:999px;background:var(--panel-2);border:1px solid var(--border);font-size:12px;cursor:pointer;transition:all .12s}.assignee-pill:hover{background:#fff;border-color:var(--border-strong)}.assignee-pill .avatar{width:18px;height:18px;font-size:9px}.status-dot{width:8px;height:8px;border-radius:50%;display:inline-block}.status-dot.online{background:var(--green);box-shadow:0 0 0 2px #fff}.status-dot.offline{background:var(--ink-4)}.status-dot.away{background:var(--amber)}.sla-chip{display:inline-flex;align-items:center;gap:4px;padding:1px 7px;border-radius:4px;font-size:10.5px;font-family:var(--mono);font-weight:600}.sla-chip.ok{background:#dcfce7;color:#166534}.sla-chip.warn{background:#fef3c7;color:#92400e}.sla-chip.late{background:#fee2e2;color:#991b1b}.bubble-image{margin-bottom:6px;border-radius:8px;overflow:hidden;cursor:pointer;max-width:280px}.bubble-image img{display:block;width:100%;max-height:320px;object-fit:cover}.voice-player{display:flex;align-items:center;gap:8px;min-width:200px;padding:2px 0}.voice-play{width:28px;height:28px;border-radius:50%;background:#00000014;color:inherit;display:grid;place-items:center;flex-shrink:0}.bubble.out .voice-play{background:#ffffff38;color:#fff}.voice-wave{flex:1;display:flex;align-items:center;gap:2px;height:20px}.voice-wave span{width:2px;border-radius:2px;background:#00000040;display:inline-block}.bubble.out .voice-wave span{background:#fff6}.voice-wave span.on{background:var(--accent)}.bubble.out .voice-wave span.on{background:#fff}.voice-time{font-size:11px;opacity:.7}.emoji-pop{position:absolute;bottom:36px;left:0;width:280px;background:#fff;border:1px solid var(--border);border-radius:var(--r-md);box-shadow:var(--shadow-lg);z-index:100;overflow:hidden}.emoji-tabs{display:flex;border-bottom:1px solid var(--border);background:var(--panel-2)}.emoji-tab{flex:1;padding:6px 0;font-size:16px;border-radius:0;opacity:.5;border-bottom:2px solid transparent}.emoji-tab.active{opacity:1;border-bottom-color:var(--accent);background:#fff}.emoji-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:2px;padding:8px;max-height:200px;overflow-y:auto}.emoji-btn{font-size:18px;padding:4px;border-radius:4px;transition:background .1s}.emoji-btn:hover{background:var(--panel-2)}.pending-atts{display:flex;gap:6px;padding:8px 0;flex-wrap:wrap;border-bottom:1px solid var(--border);margin-bottom:8px}.pending-att{display:flex;align-items:center;gap:8px;padding:4px 8px 4px 4px;background:var(--panel-2);border:1px solid var(--border);border-radius:var(--r);position:relative;max-width:200px}.pending-att img{width:36px;height:36px;object-fit:cover;border-radius:4px}.pending-att-icon{width:36px;height:36px;background:var(--accent-soft);color:var(--accent);display:grid;place-items:center;border-radius:4px}.pending-att-info{min-width:0}.pending-att-name{font-size:12px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:120px}.pending-att-size{font-size:10.5px;color:var(--ink-3);font-family:var(--mono)}.pending-att-x{width:18px;height:18px;border-radius:50%;background:var(--ink-2);color:#fff;display:grid;place-items:center;margin-left:2px}.recording-bar{display:flex;align-items:center;gap:10px;padding:8px 4px;height:60px}.rec-dot{width:10px;height:10px;border-radius:50%;background:var(--rose);animation:rec-pulse 1s infinite}@keyframes rec-pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.4;transform:scale(.8)}}.rec-time{font-size:13px;font-weight:600;color:var(--rose);min-width:40px}.rec-label{font-size:12.5px;color:var(--ink-3)}.rec-wave{flex:1;display:flex;align-items:center;gap:2px;height:24px;justify-content:center}.rec-wave span{width:2px;background:var(--accent);border-radius:2px;display:inline-block;transition:height .15s}